Scaling Customer Service as Your Startup Grows

Startup founders have to change the way they think about customer success as their company scales. In fact, in the initial founding stage, with five or fewer employees, you’ll want every member of your team meeting with customers and responding to their requests. As your company grows, you can hire a dedicated customer service person, and even a small team. In later stages you’ll want people who think about how to scale through process, training, and systems. The author offers a stage-by-stage guide to move from reactively to proactively supporting your customers.