Don’t Give up When Customers Say You’re Wrong

If you spot something before most other people, you will face criticism. People will disagree with you or tell you that you’re wrong.

The true challenge is how you respond when you’re told that you are wrong.

Giving up and catering to customer demands at face-value will fuel a product death cycle that will only hurt your business.

Don't be afraid to have tough conversations with your customers and patiently wait for the industry to catch up to what you are building.

Your job is to take the feedback, listen in detail, and formulate a narrative that will drive your change-management strategy.